Next Working Day UK Mainland Delivery is £8.50 - the order must be placed by 2pm the day before to qualify
Next Day UK Mainland Delivery before 12pm is £10 - the order must be placed by 2pm the day before to qualify.
Saturday UK Mainland Delivery is £15.
If a Next Day Delivery Order is placed after 2pm on a Friday it will not be despatched until the Monday, with the exception of Bank Holidays.
Exceptions for Express Delivery Options
Please note only standard delivery is available for the following areas and post codes:
The Isle of Wight, Isle of Scilly, Northern Ireland, AB31 - AB38, AB40 - AB56, IV1 - 28, IV30 - 32, IV36 - 40, IV52 - 54, IV63, KW1 - 14, PA21 - PA38, PH4 - PH41, PH49 - PH50, , IV41 - IV49, IV51, 55, 56, KA27 & 28, KW15 - 17, PA20, PA41 - 49, PA60 - 78, PH42 - 44, ZE.
The Isle of Man / Guernsey / Jersey all need to be selected as a different country as the delivery charge will be different to mainland UK.
All delivery charges are subject to change should the weight or size of the parcel require further postage to be paid. Our Customer Service Team will contact you before despatching your parcel should this be the case
Please note that orders can be collected from our warehouse in Frome, Somerset by prior agreement, Monday - Friday 9am - 4.30pm. Please contact our customer service team on 0844 858 0734 to arrange this.
Two Man Delivery For Items With The Lorry Symbol
A fabulous new delivery service to ensure your large, heavy items are delivered safely and in perfect condition. All products with the lorry symbol on will be delivered using the dedicated two man team.
This is a two man delivery team who will deliver your order on a convenient day to you within a two hour time frame. The item will be unwrapped and the packaging taken away should you require and delivered to a room of your choice.
Please take note of any tight spaces that may hinder delivery to a certain room.
Once you have placed your order a member of our Customer Service team will contact you regarding the delivery charge for your order as the charge will vary depending on items purchased and the delivery postcode. We will always endeavour to keep the cost to you as low as possible.
If an item has been delivered by a two man delivery team a collection will need to take place in the same way. Please contact our Customer Service team to arrange this.
Once the delivery have been made please check the item thoroughly before signing for it. Any damage must be noted on the delivery sheet before signing or the delivery must be refused.
Items with the lorry symbol on can also be picked up from our warehouse in Frome, Somerset by appointment which means there will be no delivery charge at all. Please call 0844 858 0734 to arrange a convenient time.
Please note items with the lorry symbol are for UK Mainland only.
Direct Despatch Orders
As certain items are delivered directly to you from the supplier please ensure you check them carefully before signing for them. Items received that are damaged must be reported at the time of delivery and signed for as "Damaged". We will not be able to accept any item back where the damage in transit is not reported at the time of the delivery. These items are: the Wooden Ladder Shelf, the Twigwam, the Rose Arch; and the Hazel Playhouse.
To place an order for overseas delivery you will need to input the address manually on the Delivery Information page.
Countries we currently deliver to are Australia, Austria, Belgium, Brazil, Canada, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Guernsey, Hong Kong, Hungary, Ireland, Italy, Jersey, Malaysia, Netherlands, Norway, Poland, Portugal, Singapore, South Africa, Spain, Sweden, Switzerland; and the United States of America.
The price of sending any order overseas is dependant on both the size and the weight of the parcel. All delivery charges are subject to change and our Customer Service Team will contact you before despatching your parcel should this be the case. All prices charged are in GBP.
All deliveries to destinations outside the UK may be subject to import duties and taxes, which are levied by the importing country at the time the delivery arrives in your country. All applicable duties, fees and any additional charges for customs clearance will be the responsibility of the customer.
Part Shipment of An Order
Please note that if there is an item which is out of stock, but is due to arrive in the Warehouse within 48 hours, your order will be held and despatched together. If the Next Day or Saturday options are selected the delviery will take place on this service once the items become available. If the delay is longer than 48 hours your order will be part despatched.
The postage charge will only be taken once, even if your order is part shipped due to an item being back-ordered.
Items not received
If you contact us to say that you have not received your order we will require you to sign a non receipt form before we can resend your order. This can be sent via email or by the post and must be received back within 7 days.
Items damaged in transit
Although every effort is taken to ensure our parcels are well-packed when they leave our warehouse accidents do happen. If this does happen please contact us within eight working days and email us pictures of the damaged item(s) to firstname.lastname@example.org and we will resolve the problem as quickly as possible for you.
Please check all goods on receipt as any damaged or faulty goods need to be reported within eight working days. Please note only Monday to Friday are classed as working days.