We are currently working 7 days a week to make sure your order is processed as soon as possible.
Once your order has been processed, your parcel will be despatched with UKMail and reach you in 48 hours* to ensure your order arrives in plenty of time for Christmas.
The last order date for delivery to mainland UK is Midnight on Monday 22nd December.
*although we despatch all orders on a UKMail 24 hour service, it may take longer for orders to be delivered. Two man items and internatioanl deliveries can no longer be delivered in time for Christmas.
Please Note: Due to high demand there will be no next-day delivery service between 18th December and 5th January, after this service will resume for the new season.
WORLDWIDE DELIVERY- Order by Friday 12th December for guaranteed Christmas delivery. Orders placed after this time will still be processed before Christmas but delivery cannot be guaranteed.
Standard UK Delivery is £5.95
Saturday UK Mainland Delivery is £15.
Next Day Deliveries
Next Working Day UK Mainland Delivery is £8.50.
Next Day UK Mainland Delivery before 12pm is £10.
If a Next Day Delivery Order is placed after 1pm on a Friday it will not be
Please note only Monday to Friday are classed as working days.
2 Man Deliveries
Please inform us of any access issues both outside and inside your home that may hinder delivery, for example, small narrow roads, small doorways/corridors.
Once your order has been placed our Customer Service team will pass your order details to our two man team. The two man team will then contact you directly to inform you of the delivery slot available. We will always endeavour to keep the cost to you as low as possible.
If an item has been delivered by a two man delivery team a collection will need to take place in the same way. Please contact our Customer Service team to arrange this.
Once the delivery have been made please check the item thoroughly before signing for it. Any damage must be noted on the delivery sheet before signing or the delivery must be refused.
Please note the delivery on items with the lorry symbol is for UK Mainland only.
To place an order for overseas delivery you will need register as a customer and input the address manually on the Delivery Information page as the postcode finder will only work on UK addresses.
Exceptions for Express Delivery Options
Please note only standard delivery is available for the following areas and post codes: The Isle of Wight, Isle of Scilly, Northern Ireland, AB31 - AB38, AB40 - AB56, IV1 - 28, IV30 - 32, IV36 - 40, IV52 - 54, IV63, KW1 - 14, PA21 - PA38, PH4 - PH41, PH49 - PH50, , IV41 - IV49, IV51, 55, 56, KA27 & 28, KW15 - 17, PA20, PA41 - 49, PA60 - 78, PH42 - 44, ZE.
The Isle of Man / Guernsey / Jersey all need to be selected as a different country as the delivery charge will be different to mainland UK. All delivery charges are subject to change should the weight or size of the parcel require further postage to be paid. Our Customer Service Team will contact you before despatching your parcel should this be the case.
Before you finalise and submit your order please ensure the delivery address is correct including the postcode.
Please also check your order confirmation as we will have to charge an additional fee should the parcel be despatched with an incorrect address on.
If you would like your parcel to be left in a specific location please include this on your order or advise the Customer Services representative.
Please note once an item has been left in the designated safe location we cannot be held responsible for the parcel after this. Please note Cox and Cox cannot be held responsible for failure in delivery caused by circumstances beyond our control including but not limited to vehicle breakdown, incorrect address details being provided, major roadworks or road closures and force majeure.
Collection From Our Warehouse
Orders can be collected from our warehouse in Frome, Somerset by prior agreement, Monday - Friday 9am - 4.30pm. Please contact our customer service team on 0844 858 0734 to place the order and arrange this.
Direct Despatch Orders
As certain items are delivered directly to you from the supplier please ensure you check them carefully before signing for them as unfortunately we are not able to accept any item back where the damage has occurred in transit and is not reported at the time of the delivery.
Part Shipment of An Order
Please note that if there is an item which is out of stock, but is due to arrive in the Warehouse within 48 hours, your order will be held and despatched together. If the Next Day or Saturday options are selected the delivery will take place on this service once the items become available. If the delay is longer than 48 hours your order will be part despatched.
The postage charge will only be taken once, even if your order is part shipped due to an item being back-ordered.
Items not received
If you contact us to say that you have not received your order we will require you to sign a non receipt form before we can resend your order. This can be sent via email or by the post and must be received back within 7 days.
Items damaged in transit
Although every effort is taken to ensure our parcels are well-packed when they leave our warehouse, accidents do happen. If this does happen please contact us within eight working days and if possible please email pictures of the damaged item(s) to email@example.com and we will resolve the problem as quickly as possible for you.
Please check all goods on receipt as any damaged or faulty goods need to be reported within eight working days. When ordering Seasonal Glass items please check your products on delivery as we may not be able to replace these goods when you come to use them at a later date.
Once an item has been signed for it is accepted that the order has been received in a good condition, especially with items of furniture. Please check large items carefully before signing for the parcel.