Delivery

Delivery Charges

Standard UK Delivery is £5.95 and is 2-5 working days.

Next Working Day UK Mainland Delivery is £8.50 - the order must be placed by 1pm the day before to qualify


Next Day UK Mainland Delivery before 12pm is £10 - the order must be placed by 1pm the day before to qualify.


Saturday UK Mainland Delivery is £15.

 

If a Next Day Delivery Order is placed after 1pm on a Friday it will not be despatched until the Monday, with the exception of Bank Holidays.

Please note only Monday to Friday are classed as working days.


Exceptions for Express Delivery Options

Please note only standard delivery is available for the following areas and post codes:

The Isle of Wight, Isle of Scilly, Northern Ireland, AB31 - AB38, AB40 - AB56, IV1 - 28, IV30 - 32, IV36 - 40, IV52 - 54, IV63, KW1 - 14, PA21 - PA38, PH4 - PH41, PH49 - PH50, , IV41 - IV49, IV51, 55, 56, KA27 & 28, KW15 - 17, PA20, PA41 - 49, PA60 - 78, PH42 - 44, ZE.

The Isle of Man / Guernsey / Jersey all need to be selected as a different country as the delivery charge will be different to mainland UK.

All delivery charges are subject to change should the weight or size of the parcel require further postage to be paid. Our Customer Service Team will contact you before despatching your parcel should this be the case.

 

Before you finalise and submit your order please ensure the delivery address is correct including the postcode.  Please also check your order confirmation as we will have to charge an additional fee should the parcel be despatched with an incorrect address on.

Orders that contain a singular item with a value of over £140 will require a signature for delivery so please ensure there will be someone at the delivery address selected to sign for your parcel or a safe and secure location specified. Please note once an item has been left in the designated safe location we cannot be held responsible for the parcel after this.

 

Please note Cox and Cox cannot be held responsible for failure in delivery caused by circumstances beyond our control including but not limited to vehicle breakdown, incorrect address details being provided, major roadworks or road closures and force majeure.

 

Two Man Delivery For Items With The Lorry Symbol

A fabulous new delivery service to ensure your large, heavy items are delivered safely and in perfect condition. All products with the lorry symbol on will be delivered using the dedicated two man team.

This is a two man delivery team who will deliver your order on a convenient day to you within a two hour time frame.  The item will be unwrapped and the packaging taken away should you require and delivered to a room of your choice.

Please take note of any tight spaces that may hinder delivery to a certain room.

Once you have placed your order a member of our Customer Service team will contact you to arrange payment for the delivery charge. We will always endeavour to keep the cost to you as low as possible.

If an item has been delivered by a two man delivery team a collection will need to take place in the same way. Please contact our Customer Service team to arrange this.

Once the delivery have been made please check the item thoroughly before signing for it. Any damage must be noted on the delivery sheet before signing or the delivery must be refused.

Please note the delivery on items with the lorry symbol is for UK Mainland only.

 

Collection From Our Warehouse

Orders can be collected from our warehouse in Frome, Somerset by prior agreement, Monday - Friday 9am - 4.30pm. Please contact our customer service team on 0844 858 0734 to place the order and arrange this.

 

Direct Despatch Orders

As certain items are delivered directly to you from the supplier please ensure you check them carefully before signing for them. Items received that are damaged must be reported at the time of delivery and signed for as "Damaged". We will not be able to accept any item back where the damage in transit is not reported at the time of the delivery.  These items are:  the Wooden Ladder Shelf, the Twigwam, the Rose Arch; and the Hazel Playhouse.

 

International Delivery

To place an order for overseas delivery you will need to input the address manually on the Delivery Information page. 

Countries we currently deliver to are

Australia, Austria, Belgium, Brazil, Canada, China, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Guernsey, Hong Kong, Ireland, Isle of Man, Italy, Japan, Jersey, Luxembourg, Malaysia, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Africa, Spain, Sweden, Switzerland, United Arab Emirates; and the United States of America.

The price of sending any order overseas is dependant on both the size and the weight of the parcel. All delivery charges are subject to change and our Customer Service Team will contact you before despatching your parcel should this be the case. All prices charged are in GBP.

All deliveries to destinations outside the UK may be subject to import duties and taxes, which are levied by the importing country at the time the delivery arrives in your country. All applicable duties, fees and any additional charges for customs clearance will be the responsibility of the customer.

 

Part Shipment of An Order

Please note that if there is an item which is out of stock, but is due to arrive in the Warehouse within 48 hours, your order will be held and despatched together. If the Next Day or Saturday options are selected the delviery will take place on this service once the items become available.  If the delay is longer than 48 hours your order will be part despatched.

The postage charge will only be taken once, even if your order is part shipped due to an item being back-ordered.

 

Items not received

If you contact us to say that you have not received your order we will require you to sign a non receipt form before we can resend your order. This can be sent via email or by the post and must be received back within 7 days.

 

Items damaged in transit  

Although every effort is taken to ensure our parcels are well-packed when they leave our warehouse accidents do happen. If this does happen please contact us within eight working days and email us pictures of the damaged item(s) to customerqueries@coxandcox.co.uk and we will resolve the problem as quickly as possible for you.

 

Please check all goods on receipt as any damaged or faulty goods need to be reported within eight working days.  Once an item has been signed for it is accepted that the order has been received in a good condition, especially with items of furniture. Please check large items carefully before signing for the parcel.

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