Security & Privacy
Security
The Cox & Cox website uses the highest levels of security to ensure that your information is secure and protected against unauthorised use. We use a GeoTrust Secure Sockets Layer (SSL) providing 256 bit encryption and Private Communications Technology security standards supported by Microsoft Internet Explorer 4.0 and later versions, as well as other popular web browser software.
Whenever you are required to enter sensitive information on the site such as payment information details, a secure padlock icon will appear at the bottom of your web browser window to confirm that this part of the site is secure. You will also see that the “https” in your browser address bar will change to “https”.
When you make a payment, sophisticated Secure Sockets Layer (SSL) technology encrypts your credit/debit card number and order information as it is sent which means than it cannot be read by anything other than the secure server receiving it. Privacy
By accessing, browsing or otherwise using the Cox & Cox website, you confirm that you have read, understood and fully agree to this privacy policy.
The Information We Require and How We Use It
When orders are placed with us, we need to ask for information such as your name, e-mail address, phone number and credit and debit card details. A contact telephone number or email address allows us to contact you should there be a problem with your order. All this information is required to process your request or notify you of acceptance of your order.
Information Security & Safety
As highlighted in the Security section above, we utilise powerful encryption technology to ensure that your information is secure whenever you place an order with us.
Contacting us by Telephone
At Cox & Cox we seek to continually offer excellent customer service and to help improve our standards further and to assist with training, we may sometime monitor and record our incoming calls.
Use of ‘Cookies’
Please note that Cookies (small text files stored on your computer) are used to help ensure you have the best shopping experience with us. This includes remembering what you have added to your shopping basket and to recognise you when you return to our website.
If you do not have Cookies enabled you will not be able to shop on www.coxandcox.co.uk, apart from browsing the site. We use Cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time - if you do not accept Cookies you will be unable to use this Website for shopping purposes, only for browsing and research.
As a result you will need to have Cookies enabled to be able to place orders on our site. The majority of web/Internet browsers automatically have Cookies enabled but we have provided some information below on how to enable these if needed.
Carefully selected suppliers also use Cookies on our site, but please not that this does not include any sensitive data such as credit card information. If you would like to opt out of Cookies you can visit the Network Advertising Initiative website, but please note that this may cause issues when ordering from our site. For further information about cookies, please visit www.allaboutcookies.org.
If you don’t know what web browser or version of Internet browser you are using follow the instructions below:
PCs – select ‘Help’ in the top navigation options of your browser and click on ‘About’.
Macs – when you have a browser window open, click on the Apple menu and then the ‘About’ option.
How do I find out if cookies are enabled on my PC?
We’ve provided some instructions below to help you find out this for the main PC Internet browsers. For Apple Macs simply click on the Apple menu and then the ‘About’ option when you have an Internet browser window open.
Microsoft Internet Explorer 6.0, 7.0, 8.0
Select ‘Tools’ in the navigation options of your browser window and then click ‘Internet options’ , then select the ‘Privacy’ tab. Check that your Privacy level is set to Medium or below. If you set it above this then it will disable cookies.
Microsoft Internet Explorer 5.0
Select ‘Tools’ in the navigation options of your browser window and then click ‘Internet options’, then select the ‘Security’ tab. The ‘Medium’ default option allows cookies, but to verify this you can select the ‘Custom Level’ button. Scroll down until you see the word ‘Cookies’ and verify that the button next to ‘Enable’ is selected in both options
Microsoft Internet Explorer 4.0
Select ‘View’ at the top of your browser window and then click ‘Internet options’. After this then select the ‘Advanced’ tab. Move down until you see ‘Cookies’ and check that the ‘Always accept cookies’ button is selected.
Google Chrome
Select ‘Tools’ at the top of your browser window and the click on Options. Then select the ‘Under the Hood’ tab, find the ‘Privacy’ section, and click on the ‘Content settings’ button. Then select ‘Allow local data to be set’.
Opera
Select ‘Menu’ at the top of your browser window and then click ‘Settings’. After this click on ‘Preferences’, then the ‘Advanced’ tab, and click the ‘Accept cookies’ option.
Marketing
In addition to recording your site visits with cookies, and information permitting us to process orders and payments, the personal data you submit may also be used for general marketing purposes. We may send you catalogues and emails with information on our products and services that we feel may be of interest to you; to discuss account details; or for market research purposes.
We respect the privacy of your personal data, and will not without your consent make our mailing list available for marketing purposes to anyone outside of Cox & Cox and its sister companies (currently Cox & Cox Wholesale Limited, Cake Designs UK Limited and Plantstuff Limited).
If you would like to unsubscribe from our emails, simply click on the change your email preferences link at the bottom of every email. Please note that to ensure that we only unsubscribe you from relevant mailings, we operate different unsubscribe lists. As a result, you may need to unsubscribe from other mailings from different parts of our Group to ensure that you no longer receive email communications from us.
Should you have any further queries or wish to be removed from our catalogue mailing list, please contact us via the information below:
Post:
Cox & Cox Mail Order Limited,
Marshall Way,
Commerce Park,
Frome,
Somerset,
BA11 2FB.
Email: customerqueries@coxandcox.co.uk
Tel: 0844 858 0734 (Mon-Friday 9am to 5pm)
This privacy policy was last updated in January 2012. Please check back regularly to keep informed of updates to this privacy policy.
