Terms & Conditions

General

This website, found under the www.coxandcox.co.uk URL, is operated by Cox and Cox Mailorder Ltd. References to Cox and Cox and ‘we’, ‘us’ and ‘our’ shall be deemed to be references to Cox and Cox Mailorder Ltd. References to ‘you’, and ‘your’ shall be deemed to be references to person placing an order via the www.coxandcox.co.uk website.

Orders

When you place and order with us it will be deemed that you have read, understood and agreed to these Terms & Conditions. If you are unhappy with any part of these terms and conditions, you should contact one of our customer service team before placing an order with us either by phone or by emailing customerqueries@coxandcox.co.uk or by post at the address given below.

By placing an order through our website you are making an offer to Cox and Cox Mailorder to purchase the goods outlined in your order upon the terms described in your order.

When you place an order, we will require your name, email address, credit/debit card, phone and address details. This information is required in order to process your request or inform you of acceptance of our order. A contact phone number is needed so that we can get in touch if there is a problem with your order. We may, unless you inform us otherwise, provide our couriers with your contact phone number in case they need to reach you to arrange the delivery of your order.

After placing an order online, we will provide you with confirmation that your order has been received but this is not confirmation that your offer to buy the items has been accepted. Our contract for the sale of our products will only exist once an order has been accepted, processed and despatched to you.

Please note that we will not be able to meet any obligations as a result of the following reasons:

-If the product you ordered is out of stock
-We are unable to authorise your payment
-If it is identified that there is a product description or pricing error
-If customers do not reach any order criteria outlined in the Terms & Conditions
-If our delivery companies are temporarily unable to deliver due to exceptional conditions that are beyond our control including hazardous weather and accidents.

Please note that if you are paying by post, on rare occasions items may sell out whilst the cheque is being cleared. Where this occurs, we will reissue a cheque for the amount.

Should there be an issue with your order, one of our Customer Services team will contact you either by phone or email. Please ensure that you check all items on receipt, as faulty or damaged items must be reported within 3 working days of receiving the parcel.

Cox and Cox reserve the right to reject any offer of purchase by you at any point. Please note that whilst we will make every effort and reasonable care to keep your order details and payment secure, we cannot be responsible for any loss you may suffer if a third party procures unauthorised access to any information that you supply when accessing or ordering from the Cox and Cox website.

Product Pricing & Descriptions

Every product bought is sold subject to its product description which outlines any further specific conditions that relate to that product including, without restriction, terms and conditions that regarding approximate delivery dates/times, warranties, after-sales support and guarantees.

We undertake all reasonable care to ensure that all the details, prices and descriptions of website products are accurate at the time when the appropriate information was entered onto our system. Whilst we endeavour to keep the website as up-to-date and accurate as is possible, there may be rare occasions when the information on the website (including product descriptions) at a certain time may not reflect the position exactly at the point an order is placed. Please note that we are unable to confirm the price of a product until your order is accepted in line with our order acceptance conditions.

Contract Cancellation

If you are not happy with products you have chosen and received, you are entitled to cancel this contract if you so wish under the Distance Selling Regulations, provided you exercise your right no longer than eight working days after the day on which you receive the products (excluding made to order items). Please note however that we pride ourselves on our commitment to the highest levels of customer service and will consider cases on a case by case basis, subject to the situation, after this period.

Should you wish to cancel your order prior despatch, please contact our customer services team on customerqueries@coxandcox.co.uk or 0844 858 0734. If your order has already been despatched. We will be more than happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete, in perfect condition, unused, and with the original packaging. Where goods are delivered to a third party you will need to be able to return the goods you ordered to us to be able to exercise this right.

Returns Policy & Making Returns

In the unlikely event that a parcel arrives damaged or faulty or you wish to return it, you must contact us with three working days of receiving the parcel on 0844 858 0734 Monday – Friday 9am -5pm or by email at customerqueries@coxandcox.co.uk.

With the exception of faulty items or goods damaged in transit, please note that we are not responsible for return postage. Once you have contacted us, please ensure that you include the Returns Slip, as well as obtain a Certificate of Posting (as we cannot be responsible for parcels that fail to reach us). Please note that large unwanted items will need to be collected by one of our couriers (the cost for this will be deducted from your refund) – simply call 0844 858 0734 during office hours and our team will be able to advise you.

Cox and Cox Mail Order Ltd,
Anglo Trading Estate,
Shepton Mallet,
Somerset,
BA4 5BY.

Disclaimer & Limitations of Liability

Cox and Cox does not look to exclude or limit liability for personal injury or death arising from its negligence or that of its employees, agents, members or directors or for any misrepresentation that is fraudulent.

To the utmost extent allowed by law and save as provided above, neither Cox and Cox nor any linked company shall be liable to you by reason of any representation, or any implied condition, guarantee, or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Cox and Cox or any of its employees, agents, members or directors or otherwise) for any indirect special or resultant loss or damage (including but not limited to loss of profit or loss of saving), expenses, costs, or other claims for compensation whatsoever which arise out of or in connection with the use of the Cox and Cox website, the supply of the products or their use of resale by you).

These limitations of liability, as outlined here, shall apply equally for the benefit of Cox and Cox Mailorder Ltd. and any other linked company as if references to Cox and Cox included references to each linked company.

Whilst we try and do everything reasonable to try and keep the information on this website up-to-date and correct, Cox and Cox do not give any warranty to its completeness or correctness and Cox and Cox cannot be help responsible for any omissions, errors or for any resulting implications from the use of this information.

Cox and Cox make all reasonable effort to ensure a reliable and fast service but we do not guarantee that you that your use of this website will be free from interruption or errors and cannot be held responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto computer systems.

In addition, Cox and Cox cannot be held responsible or liable for your use of any websites that are accessible from this website as we do not have any control or responsibility for these. Any such links should not be viewed as an endorsement or an affiliation with Cox and Cox.

Copyright & Trademark

All the content of the pages on the website (including pictures, logos, photographs, copy and other materials) represent the copyright or registered trademark of Cox and Cox or it’s technology providers or their respective owners. ALL RIGHTS RESERVED. The modification, copying, circulation, reproduction, or incorporation of into any other work of part of or all of content available on the Cox and Cox site is forbidden, with the exception of:

Copying, printing (solely one copy) or downloading extracts of the content of the website for the sole purpose of using the website in good faith for placing an order with Cox and Cox or for non-commercial purposes.

The complete liability of Cox and Cox under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

Cox and Cox will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

Cox and Cox may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific written permission of Cox and Cox.

No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

Territory and Law

The use of this website and these Terms and Conditions are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.

This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.