Returns and Refunds

Our made-to-order upholstery collections come with a 10-year guarantee covering the frame and materials (excluding fillings and coverings). Before placing your order, please check the dimensions of each item carefully to ensure it will fit comfortably in your chosen room, as well as through any doorways, hallways, or staircases. As all these pieces are custom made, orders cannot be cancelled once placed. If a customer still wishes to cancel their order, any refund issued will be subject to a 30% deduction of the total order value to cover production and material costs. Because every piece is crafted specifically for you and your home, we’re unable to offer refunds or returns on made-to-order furniture unless the item is damaged or faulty. Any issues must be reported within 21 days of delivery.

For more information, visit our custom made information page.