Career Opportunities at Cox & Cox

Current Job Vacancies

Customer Experience Advisor

We are looking for a Customer Experience Advisor to work in our friendly and busy in-house Customer Experience team in Frome, Somerset.

Contract: Permanent
Working hours: Monday to Friday 8.30am to 5pm
Starting date: Immediate

Tasks and Responsibilities:

Consistently provide remarkable service via email, social media, and over the phone
Aim for first time resolution on all queries by offering clear, complete and preemptive information and solutions
Complaint resolution
Deal with escalated cases from our outsourced Customer Service team
Excellent verbal, written and listening skills together with a keen attention to detail
Processing of customer returns
Enthusiastic, flexible and positive attitude and adaptable working in a fast-paced environment
Ability to be proactive and to take ownership
Ability to multi-task and to manage and prioritise workloads effectively
The ability to work well under pressure
Thrive to work towards targets and tight deadlines, as performance and productivity will be assessed on a daily basis
Confident interacting with third parties, e.g. courier companies
Computer literate
Experience of working within a Customer Service Team
Carry out any other task reasonably requested by your Manager

Please email your CV and covering letter describing why you would like to be considered for this opportunity to [email protected]


Graduate Intern; A unique opportunity.

(The company is based in Frome, Somerset).

We are looking for someone who has recently graduated or is about to graduate and has a desire to gain immediate experience in all aspects of e-commerce.

This twelve month internship will involve working directly with the managing director/owner of the company.

The successful applicant will be involved in all aspects of e-commerce, to include;

Buying and merchandising.
Online and direct mail marketing.
Online visual merchandising.
E-marketing and programmatic display advertising.
Social media.
Search Engine Optimisation.
Website hosting,optimisation and customer journey management.
Financial reporting and Management Information.
All aspects of customer service.
Quality control.
Warehouse logistics, to include; goods in and out,replenishment, space management, picking and packing and the product return and replacement processes.
Photoshoots, to include; co-ordination of shoot plans, styling and shoot management.

As well as gaining first hand experience of aforementioned the successful applicant will work alongside the owner producing reporting for specific projects and the analysis of KPI’s and product categories.Proficiency using excel is a priority.

If during this internship the applicant shows strengths in one particular area we will be willing to discuss an immediate permanent role and indeed the aim is to offer full term employment once the twelve month internship is completed.

Please do not apply if you are really only interested in one area of this business!

Please email your CV and a covering 200 word letter describing why you would like to be considered for this exciting opportunity to [email protected]