Career Opportunities at Cox & Cox

Current Job Vacancies

Customer Experience Advisor 

We are looking for a Customer Experience Advisor to work in our friendly and busy in-house Customer Experience team in Frome, Somerset.

Working hours: Monday to Friday 8.30am to 5pm
Starting date: Immediate

Tasks and Responsibilities:
Consistently provide remarkable service via email, social media, and over the phone
Aim for first time resolution on all queries by offering clear, complete and preemptive information and solutions
Complaint resolution
Deal with escalated cases from our outsourced Customer Service team
Excellent verbal, written and listening skills together with a keen attention to detail
Processing of customer returns
Enthusiastic, flexible and positive attitude and adaptable working in a fast-paced environment
Ability to be proactive and to take ownership
Ability to multi-task and to manage and prioritise workloads effectively
The ability to work well under pressure
Thrive to work towards targets and tight deadlines, as performance and productivity will be assessed on a daily basis
Confident interacting with third parties, e.g. courier companies
Computer literate
Experience of working within a Customer Service Team
Carry out any other task reasonably requested by your Manager
Job Type: Full-time – 6 months contract

Email your CV and covering letter to: [email protected]