Career Opportunities at Cox & Cox

Current Job Vacancies

Customer Experience Advisor

We are looking for a Customer Experience Advisor to work in our friendly and busy in-house Customer Experience team in Frome, Somerset.

Working hours: Monday to Friday 8.30am to 5pm

Starting date: Immediate

Contract: Full-Time, permanent

Tasks and Responsibilities:

Consistently provide remarkable service via email, social media, and over the phone
Aim for first time resolution on all queries by offering clear, complete and preemptive information and solutions
Complaint resolution
Deal with escalated cases from our outsourced Customer Service team
Excellent verbal, written and listening skills together with a keen attention to detail
Processing of customer returns
Enthusiastic, flexible and positive attitude and adaptable working in a fast-paced environment
Ability to be proactive and to take ownership
Ability to multi-task and to manage and prioritise workloads effectively
The ability to work well under pressure
Thrive to work towards targets and tight deadlines, as performance and productivity will be assessed on a daily basis
Confident interacting with third parties, e.g. courier companies
Computer literate
Experience of working within a Customer Service Team
Carry out any other task reasonably requested by your Manager

If you wish to apply for this position please send your CV and a cover letter to [email protected]

Shoot Coordinator

We are recruiting an entry level Administrator to support the Stylist.
This is a very exciting full time opportunity to join our busy Creative Department.

The successful applicant will be:
Positive & approachable with great communication skills.
Flexible & enthusiastic with a real love of interiors.
Confident & self-motivated.

Key Tasks
Assisting at photoshoots both in-house and on location.
Creating shoot plans.
Managing image requirements: marketing, detail shots, various formats etc.
Organising samples for shoots.
Shoot logistics: organising transport, photographers & equipment, booking locations etc.
Organising images: image bank, naming images, coordinating post production of photography, comp notes.
Requesting cut out images from suppliers, checking quality & renaming.
Being responsible for the organisation & bookings of the photo studio including props, tools & samples.
Good understanding of the sample process.
Coordinating stock movements.
Responsible for minimising write off costs & stock damage.
Manage images from planning stage to go live: Checking website imagery is correct and up to date.
Help to implement marketing briefs.
Responsible for building products and setting up prior to studio shoot day
Managing studio upkeep: flats, walls, scenery, damages etc
Working with our Customer Services Team to help with product queries.

Must be able to drive and have own transport.
Must be flexible on working hours as some location shoots are up to 2 hours away.
Ideally some work experience in an office.
Open minded approach to working.
Excited by product.
Organised, self-motivated & willing to pitch in.
Great attention to detail.
Ability to work under pressure & to deadlines.
Awareness of current market & competitors.
Knowledge of the Cox & Cox brand.
Good working knowledge of Excel & Word.
Excellent written and verbal communication skills.

If you wish to apply for this position please send your CV and a cover letter to [email protected]