Delivery

Please note we are having some technical issues with the tracking of orders. We are working to get this fixed as a matter of urgency.

Please note 98% of all standard delivery orders will arrive within 3 working days.

If you haven’t received your order within 5 working days after placing your order, please call our Customer Service team on 0330 333 2123 and we will look into this for you.

Please accept our sincere apologies for any inconvenience caused.

Delivery option

Courier

Delivery to

Delivery timescale

Cost

Standard UK

Hermes or UK Mail

UK Mainland

2-7 working days**

 

£5.95

Next Working Day

DPD or UK Mail

UK Mainland

Next working day

£8.50

Next Working Day AM

DPD or UK Mail

UK Mainland

Next working day before 12 noon

£10

Saturday

DPD or UK Mail

UK Mainland

Next Saturday

(9am to 5pm)

£15

Sunday

DPD or UK Mail

UK Mainland

Next Sunday

(9am to 5pm)

£15

  1 MAN 

Ash Logistics

UK Mainland

10-15 working days

£30

  2 MAN 

Ash Logistics

UK Mainland

10-15 working days

£60

Standard Channel Islands*

Hermes or UK Mail

Isle of Man / Guernsey / Jersey

2-7 working days

£20

International EU*


UPS or DPD

EU countries

5-10 working days

£20

International ROW*


UPS

Rest of the World

5-10 working days

£50

 

Important information:

- For Next Working Day and Next Working Day AM, the order must be placed by 12 noon the day before

- If a Next Day Delivery Order is placed after 1pm on a Friday, it will not be despatched until the Monday and therefore will be delivered on the Tuesday (with the exception of Bank Holidays)

- If a Saturday or Sunday Delivery Order is placed after 1pm on a Friday, it will not be despatched until the Monday and therefore will be delivered on the Saturday or Sunday of the following week (Our Warehouse is not open during weekends)

 - ** Please note Standard Delivery usually takes 2 to 5 working day to be delivered, however please allow up to10 working days during busy periods such as our Annual Stock Take, Christmas, Easter or any Sale Event

- Only Monday to Friday are classed as working days

- Fragile items & small to mid-size furniture are delivered safely on a mutually suitable date, within a 4 hour time slot. Please note if you have more than 1 item which require our 1 MAN delivery option, the price of the delivery will increase by £20 for each additional item

For more info on our 1 MAN delivery, please refer to our FAQs.

-   Large & heavy items are delivered safely on a mutually suitable date, within a 4 hour time slot. Please note if you have more than 1 item which require our 2 MAN delivery option, the price of the delivery will increase by £20 for each additional item. 

For more info on our 2 MAN delivery, please refer to our FAQs.

- All delivery charges are subject to change and our Customer Service team will contact you before despatching your parcel should this be the case. All prices charged are in GBP

- You can request during the order process that your parcel is left with a neighbour or in a safe place.

- Please note the courier will be selected depending on the size of your parcel/order and location.

- All deliveries to destinations outside the UK may be subject to import duties and taxes, which are levied by the importing country at the time the delivery arrives in your country. All applicable duties, fees and any additional charges are outside of our control and you will be responsible for these payments.

- *Prices for overseas deliveries are weight and size dependent, so we do reserve the right to contact you regarding an increase in the price to take additional payment if required.

 

Collection from our warehouse

Orders can be collected from our Warehouse in Frome - Somerset, by prior agreement.

Collections can take place between Monday to Friday 9am to 4.30pm.

To arrange to collect your order from our Warehouse, please contact our Customer Service team on 0330 333 2123.

You will not be charged for delivery. Our Customer Service team will provide you with our Head Office full address and telephone number, and you will need to give us 2 hours notice prior to collection.

For more information on Delivery, please refer to our FAQs.

 

Direct Despatch

Some of our items are sent to you directly from the manufacturer, not by our own courier. This information will appear on the “Delivery” tab on the product page if applicable.

Smaller items are delivered within 8 working days.

Larger items are delivered within 14 working days.

For larger items, the manufacturer’s delivery team will contact you to arrange a convenient date for delivery.

When your item arrives please check it carefully, as once signed for we cannot replace it.

If you are not satisfied with the condition on arrival, please do not sign to accept the parcel and contact our Customer Service team immediately on 0330 333 2123.

Please note that Direct Despatch items cannot be delivered on express delivery.

This delivery service is available for UK Mainland only.