Delivery

DELIVERY UPDATE – January 2021

With Brexit now in place and under a National lockdown from 05/01/2021, we have no choice but to suspend our European delivery services to continental Europe, Northern Ireland and the Republic of Ireland with immediate effect.

We are working really hard behind the scenes to make sure we fully comply with all the Brexit rules and therefore being able to allow delivery outside the UK Mainland.

At this stage we do not know how long these services will be unavailable for, but we will provide regular updates as the situation changes.

Please be sure to read our COVID-19 FAQs here, as some processes and information are updated based on the current situation and therefore void and replace some of our usual FAQs.

 

*Prices for overseas deliveries are weight and size dependent, so we do reserve the right to contact you regarding an increase in the price to take additional payment if required.

 

Delivery option

Courier

Delivery to

Delivery timescale

Cost

Standard UK

DX

UK Mainland

5 working days*

 

£5.95

Next Working Day

DPD or DX

UK Mainland

Next working day

£8.50

Next Working Day AM

DPD or DX

UK Mainland

Next working day before 12 noon

£10

Saturday

DPD

UK Mainland

Next Saturday

(9am to 5pm)

£15

Sunday

DPD

UK Mainland

Next Sunday

(9am to 5pm)

£15

Large Items

DX

UK Mainland

Channel Islands

5 working days*

£15

£20

  1 MAN 

Arrow XL

UK Mainland

Delivery Online Booking

up to 5 working days from despatch date

£30

  2 MAN 

Arrow XL

UK Mainland

Delivery Online Booking

up to 5 working days from despatch date

£60

  1 MAN + 

Arrow XL

UK Mainland

Custom Made Items 7-9 Weeks
(Mattresses: 3-5 Weeks)

£30

  2 MAN + 

Arrow XL

UK Mainland

Custom Made Items 7-9 Weeks
(Mattresses: 3-5 Weeks)

£60

Standard Channel Islands**

DX

Isle of Man / Guernsey / Jersey

5 working days*

£20

Republic of Ireland**

DPD / UPS

Republic of Ireland

5 working days*

£20.50

International EU**


UPS or DPD

EU countries

5 working days

from £20*

 

Important information:

- *Please allow up to 10 working days to receive your order during or after busy periods (Sales, events, public holidays)

- For Next Working Day and Next Working Day AM, the order must be placed by 12 noon the day before

- If a Next Day Delivery Order is placed after 12 noon on a Friday, it will not be despatched until the Monday and therefore will be delivered on the Tuesday (with the exception of Bank Holidays)

- If a Saturday or Sunday Delivery Order is placed after 12 noon on a Friday, it will not be despatched until the Monday and therefore will be delivered on the Saturday or Sunday of the following week (Our Warehouse is not open during weekends)

- Only Monday to Friday are classed as working days

- Arrow XL - you will receive a SMS/ email as soon as the item has been despatched with a delivery online booking to book a suitable delivery date. The day before the delivery, you will receive confirmation of the delivery with a 2 hour delivery slot.

-     Fragile items & small to mid-size furniture are delivered safely to the room of your choice (providing no access issues and safe for our delivery crew to do so) and the packaging will be removed on request only. Please note your item cannot be left in a safe place and someone will need to be at home to take the delivery. Please note we do not offer assembly of your items. If you have more than 1 item which require our 1 MAN delivery option, the price of the delivery will increase by £20 for each additional item

For more info on our 1 MAN delivery, please refer to our FAQs.

-     Large & heavy items are delivered safely to the room of your choice (providing no access issues and safe for our delivery crew to do so) and the packaging will be removed on request only. Please note we do not offer assembly of your items. Please note your item cannot be left in a safe place and someone will need to be at home to take the delivery. If you have more than 1 item which require our 2 MAN delivery option, the price of the delivery will increase by £20 for each additional item. 

For more info on our 2 MAN delivery, please refer to our FAQs.

- Your large & heavy items will be delivered safely to the room of your choice, providing no access issues and that it is safe for our delivery crew to do so (Please note if the delivery crew feel it is unsafe for them to take it to a particular room, upstairs, small area,etc... and/or without doing potential damages to walls/flooring, at their discretion, they can refuse the room of choice delivery) and the packaging will be removed on request only. For more info on our 2 MAN delivery, please refer to our FAQs.

For all fragile, large & heavy items delivered by our courier ARROW XL, please make sure to fully check the product and/or check that you are fully satisfied with it and that it's suitable, before asking our courier to remove the packaging, as we will be unable to send you spare packaging and we cannot accept any large items to be returned without their packaging.

- All delivery charges are subject to change and our Customer Service team will contact you before despatching your parcel should this be the case. All prices charged are in GBP

- You can request during the order process that your parcel is left with a neighbour or in a safe place.

- Please note the courier will be selected depending on the size of your parcel/order and location.

- All deliveries to destinations outside the UK may be subject to import duties and taxes, which are levied by the importing country at the time the delivery arrives in your country. All applicable duties, fees and any additional charges are outside of our control and you will be responsible for these payments.

- Please note for large orders, delivery cost will be weight and size dependent, so we do reserve the right to contact you regarding an increase in the price and to take additional payment if required. If you are placing a large order, please email us with all the items you would like to purchase with your delivery address and we will send you a shipping quote.

- **Prices for overseas deliveries are weight and size dependent, so we do reserve the right to contact you regarding an increase in the price to take additional payment if required.

- We do not offer International delivery outside of Europe.

 

Direct Despatch

Some of our items are sent to you directly from the manufacturer, not by our own courier. This information will appear on the “Delivery” tab on the product page if applicable.

Smaller items are delivered within 8 working days.

Larger items are delivered within 14 working days.

For larger items, the manufacturer’s delivery team will contact you to arrange a convenient date for delivery.

When your item arrives please check it carefully, as once signed for we cannot replace it.

If you are not satisfied with the condition on arrival, please do not sign to accept the parcel and contact our Customer Service team immediately on 0330 333 2123.

Please note that Direct Despatch items cannot be delivered on express delivery.

This delivery service is available for UK Mainland only.

 

How can we help?

READ OUR FAQ'S

Where's my order?

TRACK DELIVERY