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Customer service update: high number of queries may cause delays in response time

Where's my order?

Pre-Ordered Items

You will not be able to track pre-ordered items until stock has arrived in our warehouse. For items that have been pre-ordered please check you order confirmation email for expected delivery dates into our warehouse. We will keep you updated if we are notified of any delays.

1 Man & 2 Man Items

Larger 1 man & 2 man items are NOT dispatched via our tracked network. These items will be dispatched from our partners' warehouse. We expect our delivery team to contact you to arrange delivery within 3-4 days from the date you placed your order, assuming item was in stock when the order was placed.