I WOULD LIKE TO ORDER PAINT, HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Each pail of paint is mixed in house once we have received your order and payment. Our signature paints are delivered to you within 3 working days via our courier DX.
HOW WILL MY PAINT ARRIVE?
We take special care to package your paint; your paint pail will arrive secured with a black lock and safely contained within a box and in a bag. A cutting tool is recommended to open your pail and to cut the black lock from its rim. Once your pail is unlocked, simply remove the bracket at its rim by opening the lever. The lid will lift away without the need to prise it. For a useful diagram see Paint Buying Guide on our product pages. Once you are ready to stow your paint simply return the lid and secure it tight by replacing its bracket around the rim, closing the lever.
WHAT ARE YOUR RETURN TERMS ON PAINT?
Our signature paints are mixed in house to order and are non-returnable, even if the pail hasn't been opened. Before beginning your project and selecting to purchase a 2.5ltr formulation, we always recommend that you first consider colour from our colour card and then buy a purchased sample pot to confirm your choice in situ. Once you have your colour simply choose the formulation for your interior or exterior project, purchasing with confidence in your colour.
CAN I PURCHASE SAMPLE POTS IN 250ML OR JUST 100ML?
Our paint sample pots come only in 100ml pots and hand-painted colour cards are available of the complete colour range. Our paint collection is a carefully curated palette of 16 shades - the four essential neutrals, four definitive greys, four statement trends, and four timeless blues; each collection of four is available to purchase as a sample set of four pots.
CAN I PURCHASE SAMPLE POTS IN ANY FINISH?
Sample Pots are available in our Matt Emulsion formulation only - perfect for testing colour on your own walls. We advise painting the colour onto a piece of lining paper or paper and moving it around the room throughout the day. This will show you how the colour will appear in different lights.
WILL THERE BE A COLOUR DIFFERENCE BETWEEN THE ACTUAL PAINT AND THE PHOTOGRAPHY ON THE WEBSITE?
Due to the variability of computer screen settings from device to device we do not recommend that you rely upon a colour match from screen view only. We always recommend that you confirm your colour selection using our colour card, and using our sample pots.
DO YOU HAVE TECHNICAL DATA SHEETS AVAILABLE?
The product information that you need can be found on our Paint Buying Guide.
WHAT ARE THE BENEFITS OF WATER-BASED PAINTS?
Water-based paints offer a beautiful flat finish and are faster drying than oil-based alternatives, offering a short re-coat time. A lower VOC (volatile organic compounds) content also makes them more eco-friendly.
DO YOUR PAINTS HAVE A LOW VOC CONTENT?
Yes, our paints have very low VOC content. Volatile organic compounds in paint are the solvents that get released into the air as the paint dries. Our Matt Emulsion contains a maximum 15 gms/litre and our eggshell contains a maximum of 30 gms/litre.
WHAT IS THE DIFFERENCE BETWEEN WATER-BASED EGGSHELL AND SOLVENT BASED EGGSHELL?
Water-based paints offer a beautiful flat finish and are faster drying than oil-based alternatives, offering a short re-coat time. A lower VOC (volatile organic compounds) content also makes them more eco-friendly. For Eggshell, they offer a timeless low sheen level compared with gloss or solvent paints, and are resistant to yellowing and condensation.
WHAT PAINT IS BEST FOR PAINTING A BATHROOM?
Both our Eggshell and emulsion are suitable for use in a bathroom, however do consider whether your moisture extraction is limited or if your room suffers from condensation before you choose your finish.
WHAT SHOULD I USE TO PAINT KITCHEN CUPBOARDS?
Our Eggshell paint is the perfect choice for instantly updating kitchen cupboards, as it is hard-wearing and washable; ensure surfaces are treated and prepped with the correct surface primer before painting. Order an undercoat in the same colour as your chosen top coat to achieve the best finish possible.
I WANT A FLAT FINISH, CAN I USE YOUR EMULSION PAINT ON FURNITURE?
Tired, unloved or bare wooden and metal furniture can be given a new lease of life with our Matt Emulsion or Eggshell paints following our finish guidelines. Our Matt Emulsion, although not suitable for general woodwork, can be used to paint decorative furniture by applying a clear wax on top.
IS YOUR PAINT SUITABLE FOR RADIATORS?
For painting metal, such as radiators you can use our Eggshell paint with the correct primer for radiators, available from all good DIY stores. If you are painting a new colour onto your radiators, you may need to build up primer coverage to help maximise your re-colour coat.
CAN YOU USE YOUR PAINT OUTSIDE?
Please refer to our Paint Buying Guide; our Eggshell paint is suitable for use on interior and exterior wood and metal with the correct primed surface.
CAN I USE COX & COX PAINT ON FLOORS?
WHAT IS THE AVERAGE COVERAGE OF A 2.5L PAIL?
Paint coverage varies according to the chosen finish and the texture and porosity of the surface being painted. Please refer to our Paint Buying Guide for general guidance.
DO I NEED TO PREPARE MY SURFACES FOR WATER-BASED EGGSHELL?
Yes, specific preparation and priming needs will depend on the surface which you intend to paint; the nature of the surface and the presence of any existing finish or treatment. Using an undercoat will ensure full depth of colour and will seal unpainted surfaces or prepare the surface for painting. Generally, surfaces which have a solvent based paint on already will need to be prepped and primed with the correct primer so that the water-based Eggshell adheres. This is because the old gloss paint will form a barrier to the water-based paint. Bare, untreated surfaces will need to be primed with the correct primer for the surface, be it metal, or wood. Order an undercoat in the same colour as your chosen top coat to achieve the best finish possible; If you are transitioning from a dark to a light colour, the undercoat has properties which will help obliterate the colour beneath before applying the top coat.
WHAT PAINT BRUSHES SHOULD I USE ON WATER-BASED PAINTS?
Easy to apply, use synthetic bristle brushes or rollers for the best result since traditional bristle brushes can leave deeper brush marks due to their stiffness, and they often encourage the paint to dry too quickly. Synthetic brushes allow the moisture in the paint to be absorbed by the wall. Ensure surfaces are smooth and clean, and give the paint pail a good stir before pouring the paint into a tray.
IS YOUR PAINT SUITABLE TO APPLY BY ROLLER?
Our paint can be applied using both brushes or rollers, depending on the desired final appearance. Rollers provide a smooth uniform finish on well-prepared walls; whereas paint brushes can be useful for edging and uneven surfaces. Use synthetic bristle brushes or rollers for the best result since traditional bristle brushes can leave deeper brush marks due to their stiffness, and they often encourage the paint to dry too quickly.
HOW DO I APPLY YOUR MATT EMULSION?
Once the pail has had a good stir first, pour the paint into a tray to ensure that your brush or roller only captures stirred paint. Use your brush for edges and a roller for larger areas – it is preferable to roller whilst the edge areas are still wet. Use synthetic bristle brushes or rollers for the best result. Do not overpaint or over-brush.
HOW DO I APPLY YOUR EGGSHELL?
Once the paint pail has had a good stir first, pour the paint into a tray if you are using an Eggshell finish roller. Use your brush for edges and a roller for larger areas – it is preferable to roller whilst the edge areas are still wet. Use synthetic bristle brushes or rollers for the best result. Do not overpaint or over-brush.
HOW MANY COATS OF PAINT SHOULD I USE?
There are conditions specific to your project that can affect this, but we would always recommend a minimum of two coats, and the top coat can be thinned with water for a finer finish.
HOW LONG SHOULD I LEAVE PAINT TO DRY BETWEEN COATS?
Please see our Paint Buying Guide for your chosen paint finish for drying time.
HOW LONG MUST I WAIT BEFORE PAINTING OVER NEW PLASTER?
We recommend leaving a fresh plaster skim for at least four weeks, as the plaster needs to be completely dry before applying paint. For new, fully plastered walls, allow at least six months for the plaster to dry thoroughly. Please see our Paint Buying Guide for advice on thinning paint for use on porous surfaces.
WHAT SHOULD I USE TO CLEAN MY PAINT BRUSHES?
For water-based paints, simply use water.