Upholstery FAQs

I would like to order / I have ordered a Custom Made furniture, how long will it take to receive my order?

Every piece made is hand cut, sewn, upholstered and valeted to exacting standards and can take up 7 to 9 weeks to be made and delivered to you.

I would like to try the product before I buy, is it possible?
Unfortunately, we cannot do this, as we do not store the product and we do not have a showroom. All our upholstery furniture is custom made for you once we have received your order and payment.

 

How can I request a fabric swatch?
Please email [email protected], with your name, address and telephone number and the fabric swatch(es) you would like to receive. You will receive your fabric swatch(es) within 3 working days.

Can you guarantee my Custom Made furniture will be the exact colour match to my swatch?
Unfortunately, we cannot guarantee this. The fabric can very slightly differ in shade and tone from one batch to the other during the dying process. The difference, if any, is generally very small.

 

The cushions on my new sofa feel a bit firm. What do I do?
When you first sit down, you may find that the seat and back cushions look and feel firmer than you were expecting. Don’t worry, this is perfectly normal and they will soften/ settle down after a little while.
Try not to sit on the arms of your furniture or edge of the cushions, as they will wear prematurely.

 

Is there any warranty/guarantee on the upholstery furniture?
Our Milano and Scandi collection come with a 2 year Guarantee on the interiors when a manufacturing fault has been identified, and a 10 year Guarantee on the solid wood frames. This doesn’t cover damage or wear and tear.

Our Buttoned and Cosy collection come with a 2 year Guarantee, this does not cover damage or wear and tear. We will look at all issues raised thereafter on a case by case basis up to 6 years from delivery.

 

What are the velvet care instructions?
All velvets are recommended to be Dry Clean Only, to maintain the best appearance of the pile. Cotton velvet is a delicate fabric, the pile can easily be disturbed, but with careful handling and a proper understanding of its nature, products made from velvet can be enjoyed for many years.
If the pile does become crushed, the angle of the pile alters, which may result in areas of the pile appearing lighter or darker in shade. This is often described as pressure marking, which can easily be mistaken for uneven dyeing. If any pressure marking continues to persist, a light steaming or gentle brushing in the direction of the pile will also be beneficial. All you need is a hard clothes brush. Just brush the velvet softly in the direction of the piles. Check this direction by stroking the velvet and you will feel it yourself. Soft brushing in this direction is sufficient.
If the velvet is dusty, then you can also vacuum clean the velvet on an upholstery setting, again in the direction of the pile.
Light and gentle steaming will also help lift the pile – we recommend this is done professionally.
Positioning of furniture in the home: Direct sunlight can cause the covers to fade or discolour, so protect your fabric by drawing curtains or blinds. Direct heat from radiators, heaters or fires can also cause these effects so position your furniture away from any possible source. Avoid placing sharp objects such as buckles, pens, keys or heels onto the fabric.
Dry Clean Only
Do no spot clean

 

What are the fabric care instructions?
Positioning of furniture in the home: Direct sunlight can cause the covers to fade or discolour, so protect your fabric by drawing curtains or blinds. Direct heat from radiators, heaters or fires can also cause these effects so position your furniture away from any possible source. Avoid placing sharp objects such as buckles, pens, keys or heels onto the fabric.
Regular maintenance: Use a vacuum or soft brush to remove surface dust or bobbling on a weekly basis. If cushions are removable you can also clean the seat base. Turn your vacuum down to a low setting and use a brush attachment. This will remove pesky dust particles and prevent soiling and undue wear. A gentle vacuum will also help reduce pilling which some fabrics are prone to.
The best way to handle puddling and creases when they occur is to remove the cushions and plump them, similar to plumping a pillow. This action returns airflow to the cushion and helps the fabric covers and interiors to retain their original shape. It is also best to flip the cushions periodically to mitigate the wear pattern.
Dry Clean Only
Do no spot clean

 

What are the general care advice of your upholstery furniture?
Regular care and maintenance of your upholstery furniture is essential to ensure the best comfort and appearance of the item.
If the cushions are reversible they should be turned and flipped regularly, like you would a mattress, to keep it in the best condition as possible and prolong the life of both filling and covers to help encourage more even wear and minimising any potential fading from sunlight. We recommend on a weekly basis cushions are removed, plumped, rotate (where possible) and replaced
To plump a cushion, remove them from the sofa, punch them from all sides then drop them onto a clean floor. This pushes air back into the cushion, maintaining its shape and comfort. This is particularly relevant to the back-fibre cushions and should be done on a weekly basis.
The Scandi seat cushion has a fibre wrap over foam and therefore the has a particular soft look and feel. As with fabric on any soft interior it will mean that the fabric will stretch more and some creasing or “puddling” may occur where it is directly sat on.
When you first sit down, you may find that the seat and back cushions look and feel firmer than you were expecting. Don’t worry, this is perfectly normal and they will soften/ settle down after a little while.
Try not to sit on the arms of your furniture or edge of the cushions, as they will wear prematurely.
Rub tested to domestic use 40,000 rubs

 

Seams/ dressing
Regularly re-dress your covers to realign seams and attempt to remove any wrinkling and puddling
The most effective method to do this is to lift the whole seat cushion out, place on its side and then pull/ stroke the fabric casing from both sides to try and move the entire case around the interior and back into position. Also, if you regularly rotate the cushion so that it moves in the seam moves in the opposite direction when sat on.
We recommend the regular maintenance and plumping of your sofa on a weekly basis to keep the look and sit of the cushions
Try not to sit on the edge of the cushions as this can encourage dipping / sloping at the front of the seat cushion and premature wearing.
The Scandi Collection has a lovely seam detail on the seat cushion and along the outside arm.
This isn’t fixed into place so may slip during use (especially on the seat cushion which may move downwards where it’s pulled towards from people sitting on the cushion) therefore it is important to regularly re-dress and manipulate the cushion fabric to maintain the straight line of the seam.
Seams slipping, wrinkling and puddling are all maintenance and dress issues, those are not manufacturing faults.

 

Other important information
Rub tested to domestic use 40,000 rubs

Dark fabrics will fade faster than light.

Cotton and linens fade faster than velvets.

Our Velvets and Linen fabrics need to be considered delicate and should be handled with care. These are not hardwearing.

Some fabrics (such as this cotton/ linen mix) have a layer of fibres on the surface and may well pill or lint. This isn’t a fault and will disperse in time. Meanwhile a gentle vacuum will help until the fabric has lost its top coat.
Our upholstered products are of the highest level of craftsmanship but after a few weeks you may discover some creases and folds have formed in the fabric, particularly the seating areas.
As this is a natural product, the fabric may stretch over time from where it is sat on it. This is known as a ‘puddling effect’ in the seat cushion and is what you would expect from a high-quality fabric.
Fabrics are not stain guarded, clean spills immediately with a damp cloth

 

Legs
Metal and wood legs can be cleaned using a dry or slightly damp cloth to remove any marks. Do not use detergent on them.
Check legs are tight: ensure legs are as tightly screwed on as possible into position on a regular basis. We recommend this is done on a monthly basis. This prevents moving in the frame and any unnecessary pressure / weakness developing