The Cox & Cox website uses the highest levels of security to ensure that your information is secure and protected against unauthorised use. We use a GeoTrust Secure Sockets Layer (SSL) providing 256 bit encryption and Private Communications Technology security standards supported by Microsoft Internet Explorer 4.0 and later versions, as well as other popular web browser software.
Whenever you are required to enter sensitive information on the site such as payment information details, a secure padlock icon will appear at the bottom of your web browser window to confirm that this part of the site is secure. You will also see that the “https” in your browser address bar will change to “https”.
When you make a payment, sophisticated Secure Sockets Layer (SSL) technology encrypts your credit/debit card number and order information as it is sent which means than it cannot be read by anything other than the secure server receiving it. Privacy
The Information We Require and How We Use It
When orders are placed with us, we need to ask for information such as your name, e-mail address, phone number and credit and debit card details. A contact telephone number or email address allows us to contact you should there be a problem with your order. All this information is required to process your request or notify you of acceptance of your order.
Information Security & Safety
As highlighted in the Security section above, we utilise powerful encryption technology to ensure that your information is secure whenever you place an order with us.
Contacting us by Telephone - at Cox & Cox we seek to continually offer excellent customer service and to help improve our standards further and to assist with training, we may sometime monitor and record our incoming calls.
What is a Cookie?
A cookie is a text file that contains small amounts of information that is downloaded to your computer mobile or other device when visiting a website. These cookie files are then transmitted back to the originating website each time you subsequently visit or by other websites that recognise that cookie. These are helpful as they permit a website to recognise a user’s device. Types of cookies include:
Persistent cookies - these are cookies that stay on your computer, mobile or other device for a specified period of time and are activated every time the originating website that created the specific cookie is visited.
Session cookies - these are temporary cookies that enable website operators to connect the actions of a user during a browser session (from when an Internet browser window is opened until it is closed). Session cookies are deleted when the browser is closed.
Cookies perform a wide range of different functions, such as letting you move between pages efficiently, storing your preferences, and generally enhancing the online visitor experience. They are also help improve the relevance – for instance tailoring what adverts and messages you see.
More information about cookies can be found at www.allaboutcookies.org and www.youronlinechoices.eu.
We have classified the cookies used on our website or which may be dropped by carefully selected third parties through our website, using the classification developed by the International Chamber of Commerce UK. This is to help give you more information about which cookies are used, their purpose, and the functionality that will be lost if you select to not allow them on your computer, mobile or other device.
Strictly necessary cookies - these cookies enable functions and services visitors have specifically requested and are required to allow you to navigate around the website. No consent is required for these types of cookie as they are strictly necessary. In the absence of these cookies, services such as shopping baskets would not function.
Performance cookies - these cookies gather anonymous information on the pages visited on the website or partner pages to enhance how our website works. They do not collect any information that can be used to identify you as a visitor. In using the website, you agree that we can use these types of cookies on your computer, mobile or other device. Cookies such as these are used to collect information about visitor numbers and other statistical data. These cookies do not collect information that identifies a visitor and everything is aggregated and anonymous.
Advertising Cookies - We use these cookies to help us and our advertisers select which adverts you see and to help ensure that adverts directed to you are relevant to you and your interests. They also remember that you have visited our website and are used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns. To opt out of our cookies used for this online advertising served through our service provider, Conversant, click here
Targeting or Tracking Cookies - These cookies are placed by online behavioural advertising networks with our permission. They monitor and record your activity across a number of websites within a network and are used to deliver adverts (both on this website and elsewhere) which are relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help to measure the effectiveness of the advertising campaign. These cookies remember that you have visited a website and this information (together with the other information collected) is shared with other organisations such as advertisers in the advertising network to enable them to create a profile of your interests. Quite often targeting cookies will be linked to site functionality provided by the other organisations.
The information collected by these cookies may include personal information such as your name, address, telephone or email address but this information will only be passed on to third parties when you have given consent for your personal information to be used in this way.
Sub2 - Our partner Sub2 use some of the cookies detailed above to enhance your experience with this site by delivering both personalised content and offers whilst ensuring you see the products most relevant to you. To learn more about these cookies, please click here
Functionality cookies - these cookies remember selections you have made to enhance the online experience. In using our website, you agree that we can use these types of cookies on your computer, mobile or other device. These cookies allow our website to remember selections you make and allow us to offer more personal features.
We use “AddThis” code for social sharing and tracking on our site which includes cookies as part of this service to perform a number of services including tracking visits and page views.
Content management cookies may also be used by the site in order for the website content management system to work.
Sharing your information with others
Epsilon Abacus - We work with Epsilon Abacus (registered as Epsilon International UK Ltd), a company that manages the Abacus Alliance on behalf of UK retailers. The participating retailers are active in the clothing, collectables, food & wine, gardening, gadgets & entertainment, health & beauty, household goods, and home interiors categories. They share information on what their customers buy. Epsilon Abacus analyses this pooled information to help the retailers understand consumers’ wider buying patterns. From this information, retailers can tailor their communications, sending people suitable offers that should be of interest to them, based on what they like to buy.
Experian - Your personal data is shared with Experian Ltd for the purposes of managing a service called Club Canvasse, a home shopping and direct retailer data co-operative of which Cox & Cox are members. By sharing information on what customers buy and pooling that with contributions from other members of the co-operative, the service allows Cox & Cox to better understand our customers and to communicate with you more effectively. To understand more please click through to their website here
I Behavior - To find new customers for our business we are a member of a large co-operative of like-minded UK retail brands that pool and share transactional information. We work with a program called IBehavior, part of the Company Conexance that processes customer transactional data on behalf of each Member. This process highlights spending patterns and allows us to identify suitable prospects to receive an offer or introduction from us via the post. Thus, we send postal offers and information only to prospective customers that are likely to be interested in buying from us. Co-op Member brands operate in numerous categories, including apparel, home and garden, collectables, food and wine, gadgets and gifts, entertainment, health and beauty, travel and leisure.
Transactis - We will share your data with the Marketing Services Providers listed below, who will use it to help direct marketing organisations such as ourselves better understand the likely characteristics of their customers; communicate with them more effectively; and also identify prospective customers. This should mean that you receive direct marketing that is more relevant to you. To understand more please click through to the websites of the companies below:
Transactis 2017 Ltd
Data sharing outside of EEA - Some of our third–party processors, who provide marketing analysis for us have sub-processing activities outside the UK, so your data may be passed out of Europe where strictly speaking it may be subject to less strict data protection laws. We will however seek to ensure that it is subject to appropriate data security at all times.
Epsilon Abacus may transfer data outside the EEA. The transfer will take place in the presence of appropriate safeguards, including standard data protection clauses adopted by the EU Commission
Our communications are designed to tell you about the benefits we can offer, so that you have exclusive access to our promotions and products. We use the information we have about you to tailor the content and try to ensure that the offers are as relevant to you as possible
Other Companies/Charities - We also share your name, address, email address and transaction history with data selection analysts, data segmentation and ranking agencies, email marketing agencies and prospect modelling agencies. It sounds very complicated but these organisations help us to analyse our customer base and to identify potential new customers, and to target our marketing in a way that is most relevant for you. We may share your email address with Facebook and Google so that we can show you products that might interest you while you’re browsing the internet. In all instances, we provide them with only the information they need to perform their function.
How long data is kept - We will maintain records of your purchase history with us indefinitely, so if you ever have any questions, queries, or complaints about anything you’ve ever bought, we can answer them for you. This doesn’t mean that we will keep sending you catalogues and emails forever though – even if you don’t ask us to stop, we will gradually reduce the frequency of contacts if you no longer purchase from us until we stop altogether.
Other trusted partners that we may share your data with where we think they offer a product or service that may be of interest to you, but are not limited to, one of the following categories:
Retailers e.g. other fashion and clothing, household, garden and general stores Lifestyle and Charities e.g. leisure, holiday, travel, health and well being Finance e.g. insurance, home, car, pet, pensions or personal FMCG e.g. household goods Utility e.g. gas, electric or water companies
We may use the services of third parties to collect and use anonymous information about your visits to and interactions with our website through the use of technologies such as cookies to personalise advertisements for goods and services. To learn more, or to opt-out of receiving online display advertisements tailored to your interests by our third party partners, visit the European Interactive Digital Advertising Alliance at http://youronlinechoices.eu/.
Using browser settings to manage Cookies
If you do not have cookies enabled you will not be able to shop on www.coxandcox.co.uk, apart from browsing the website. As a result you will need to have cookies enabled to be able to place orders on our site. The majority of web/Internet browsers automatically have cookies enabled but we have provided some information below on how to enable these if needed.
If you would like to opt out of cookies you can visit the Network Advertising Initiative website (www.networkadvertising.org/managing/opt_out.asp) or block them in your Internet browser settings, but please note that this may cause issues when ordering from our and other sites. For further information about cookies, please visit www.allaboutcookies.org and www.youronlinechoices.eu.
How do I find out if Cookies are enabled on my PC?
If you don’t know what web browser or version of Internet browser you are using follow the instructions below:
PCs – select ‘Help’ in the top navigation options of your browser and click on ‘About’.
Macs – when you have a browser window open, click on the Apple menu and then the ‘About’ option.
We’ve provided some instructions below to help you find out this for the main PC Internet browsers. For Apple Macs simply click on the Apple menu and then the ‘About’ option when you have an Internet browser window open.
Microsoft Internet Explorer 6.0, 7.0, 8.0
Select ‘Tools’ in the navigation options of your browser window and then click ‘Internet options’ , then select the ‘Privacy’ tab. Check that your Privacy level is set to Medium or below. If you set it above this then it will disable cookies.
Microsoft Internet Explorer 5.0
Select ‘Tools’ in the navigation options of your browser window and then click ‘Internet options’, then select the ‘Security’ tab. The ‘Medium’ default option allows cookies, but to verify this you can select the ‘Custom Level’ button. Scroll down until you see the word ‘Cookies’ and verify that the button next to ‘Enable’ is selected in both options
Microsoft Internet Explorer 4.0
Select ‘View’ at the top of your browser window and then click ‘Internet options’. After this then select the ‘Advanced’ tab. Move down until you see ‘Cookies’ and check that the ‘Always accept cookies’ button is selected.
Select ‘Tools’ at the top of your browser window and the click on Options. Then select the ‘Under the Hood’ tab, find the ‘Privacy’ section, and click on the ‘Content settings’ button. Then select ‘Allow local data to be set’.
Select ‘Menu’ at the top of your browser window and then click ‘Settings’. After this click on ‘Preferences’, then the ‘Advanced’ tab, and click the ‘Accept cookies’ option.
In addition to using cookies to record your site visits, and information permitting us to process orders and payments, the personal data you submit may also be used for general marketing purposes. We may send you catalogues and emails with information on our products and services that we feel may be of interest to you; to discuss account details; or for market research purposes.
We respect the privacy of your personal data, and will not without your consent make our mailing list available for marketing purposes to anyone outside of Cox & Cox and its sister companies (currently Cox & Cox Wholesale Limited, Cake Designs UK Limited and Plantstuff Limited).
If you would like to unsubscribe from our emails, simply click on the change your email preferences link at the bottom of every email. Please note that to ensure that we only unsubscribe you from relevant mailings, we operate different unsubscribe lists. As a result, you may need to unsubscribe from other mailings from different parts of our Group to ensure that you no longer receive email communications from us.
When you sign up to receive our emails we will store your name, date of birth, postal address and e-mail address, if these details are given. To make sure we only send you the things you’ll love, our email partner will collect information like whether you’ve opened or clicked the email, your device type and the general area in which you open it.
Should you have any further queries or wish to be removed from our catalogue mailing list, please contact us via the information below:
Cox & Cox Mail Order Limited,
Email: [email protected]
Tel: 0330 333 2123 (Monday-Friday 9am to 5pm)
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.