Delivery Information
| Delivery Type | Timescale | Cost |
|---|---|---|
| Standard | 2 – 3 working days | £6.95 |
| Large Items | 2 – 5 working days | £15.95 |
| Next Working Day | Next Working Day | £10.95 |
 1 Man |
2 – 5 working days | £35 |
 2 Man |
2 – 10 working days | £65 |
 Assembly |
Custom Made items 8–10 weeks - other items subject to availability |
£100 |
| Made to Order | Custom Made items 8–10 weeks - other items subject to availability |
£65 |
| Elite Delivery | Custom Made items 8–10 weeks - other items subject to availability |
£100 |
| Direct Dispatch | Up to 21 days | From £15.95 |
We can offer delivery on the next working day for orders placed before 12 noon costing £10.95.
Orders received after 12 noon will be dispatched the following working day and delivered the following day.
Our Saturday delivery option costs £15. Please note - orders placed after 12 noon on a Friday will not be dispatched until Monday and will therefore not be delivered until the following Saturday.
Standard and Large items will be delivered to your door by DHL within 48 hours of dispatch.
You will receive a text and email the evening before to alert you to delivery the next day.
You will have the option to:
- Reschedule to a different day.
- Have the parcel delivered to a neighbour.
Our one man service delivers fragile items and small furniture such as mirrors, armchairs and planters in an average of 2-5 working days and costs £35.
Large and heavy items such as sofas, outdoor furniture and barbecues require our two man service which will deliver in an average of 2-10 working days and costs £65.
Two man deliveries are made by our own Cox and Cox drivers. These items will be delivered to the room of your choice, provided there are no access issues and it is safe for our crew to do so.
Important information:
- These items cannot be left in a safe place, so someone will need to be at home to receive the delivery.
- We are unable to offer help with assembly for this delivery option.
Our made to order products are usually ready for delivery in 8–10 weeks via our two man service, unless you opt for our Elite delivery service.
Relax as we take complete control of your Cox and Cox delivery experience with our Elite service.
You will receive a text message the day before your delivery with a four hour time-slot. Your furniture will be delivered with every care and attention to the room of your choice by a two man team.
Service includes:
- Any necessary assembly will be carried out.
- Once you have confirmed you are happy with the product, all packaging will be removed from site.
This service costs £100 and is available on our made to order collections as well as a selection of products that require assembly.
Delivery timescales for non made to order products will be confirmed when your piece is ready.
Some of our items are sent to you directly from the manufacturer, not by our own courier.
This information will appear on the "Delivery" tab on the product page if applicable.
Delivery details:
- Delivery can take up to 21 working days, depending on the size of the item and location.
- For larger items, the manufacturer's delivery team will contact you to arrange a convenient date for delivery.
- If you are not satisfied with the condition on arrival or if you need to return a "Direct Dispatch" item, please contact our Customer Service Team immediately, as these items must be returned to our supplier directly.
Make sure to fully check the product and ensure that you are fully satisfied, before asking the packaging to be removed.
Unfortunately:
- We are not able to send you new packaging.
- We cannot accept any large items to be returned without it.
Delivery crew discretion:
- If the delivery crew feel it is unsafe for them to take it to a particular room, upstairs, small area, etc...
- And/or without doing potential damages to walls/flooring.
At their discretion, they can:
- Refuse the room of choice delivery.
- Refuse to remove the packaging.