Delivery Information

Please note we currently only deliver to UK Mainland.

Delivery Type Timescale Cost
Standard 3 - 5 working days £5.95
Large Items 3 - 5 working days £15.00
Next Working Day Next working day £8.50
Next Working Day AM Next working day before 12 noon £10.00
Saturday Next Saturday £15.00
Sunday Next Sunday £15.00
  1 Man
Up to 10 working days £30.00
  2 Man
Up to 10 working days £60.00
+   1 Man +
Custom Made items 10-20 weeks £30.00
+   2 Man +
Custom Made items 10-20 weeks £60.00

Please allow up to 15 working days to receive your order during or after busy periods (sales, events, public holidays).

For Next Working Day and Next Working Day AM, the order must be placed by 12 noon the day before.

If a Next Day Delivery order is placed after 12 noon on a Friday, it will not be dispatched until the Monday and therefore will be delivered on the Tuesday (with the exception of Bank Holidays).

If a Saturday or Sunday Delivery order is placed after 12 noon on a Friday, it will not be dispatched until the Monday and therefore will be delivered on the Saturday or Sunday of the following week (Our Warehouse is not open during weekends).

Only Monday to Friday are classed as working days.

We are also currently experiencing some delays receiving stock, click here to find out why delivery dates may change.

The courier will be selected depending on the size of your parcel/order and location.

Your order may be dispatched from different locations and therefore you may receive more than 1 parcel and from different couriers.

Standard & Large Items

These items are delivered to your door and the packaging won't be taken away by the courier.

DHL

Your parcel will be delivered within 48 hours of dispatch. You'll get a text and email the evening before to let you know it's due for arrival the next day. You'll have the option to reschedule for a different date or leave it with your favourite neighbour.

DX Delivery

Your parcel will be delivered within 48 hours of dispatch. You'll get a text on the day of delivery and be allocated a 2 hour delivery slot. You'll have the option to reschedule for a different date or leave it with your favourite neighbour.

DPD

Your parcel will be delivered within 24 hours of dispatch. You'll get a text and email the evening before to let you know it's due for arrival the next day. On the morning of the delivery, DPD will send you another text with a 1 hour delivery slot. You'll have the option to reschedule for a different date or leave it with your favourite neighbour, or collect from your local depot.

1 Man & 2 Man Items

These items are delivered safely to the room of your choice - providing there are no access issues and it is safe for our delivery crew to do so.

Your item cannot be left in a safe place and someone will need to be at home to take the delivery.

The packaging will be removed on request only. Please make sure to fully check the product and ensure that you are fully satisfied, before asking the packaging to be removed. Unfortunately, we are not able to send you new packaging and we cannot accept any large items to be returned without it.

If the delivery crew feel it is unsafe for them to take it to a particular room, upstairs, small area, etc... and/or without doing potential damages to walls/flooring - at their discretion, they can refuse the room of choice delivery and can also refuse to remove the packaging.

We cannot offer assembly.

 +

Fragile items & small to mid-size furniture, such as mirrors, armchairs, planters

 +

Larger & heavy items, such as sofas, outdoor furniture, barbecues, kitchen units

++

Custom Made items, which may take 10 – 20 weeks to be delivered

Arrow XL

As soon as the item is ready to be dispatched, Arrow XL will be contacting you via text and/or an email, with a booking link, where you’ll choose the most convenient date for delivery. The day before the delivery, you will receive confirmation of the delivery with a 2 hour delivery slot and a pre-call from Arrow XL delivery crews en-route.

Ash Logistics

As soon as the item is ready to be dispatched, Ash Logistics will make a courtesy first contact to let you know they are the courier and have your item at their depot. In the next few days of the first contact, they’ll send you a second email with a delivery date and 4 hour time slot for you to confirm or reschedule if not convenient.

Direct Dispatch Items

Some of our items are sent to you directly from the manufacturer, not by our own courier. This information will appear on the “Delivery” tab on the product page if applicable.

Delivery can take 5 to 10 working days depending on the size of the item.

For larger items, the manufacturer’s delivery team will contact you to arrange a convenient date for delivery.

If you are not satisfied with the condition on arrival or if you need to return a "Direct Dispatch" item, please contact our Customer Service Team immediately on 0330 333 2123, as these items must be returned to our supplier directly.

Delivery

Delivery Outside of UK Mainland

We are pleased to say that we have reinstated our standard delivery service to Northern Ireland and Channel Island (this currently excludes 1 Man and 2 Man delivery items).

Unfortunately, our delivery service to Continental Europe and the Republic of Ireland is still suspended.

We are working really hard behind the scenes to make sure we fully comply with all the Brexit rules and therefore being able to allow delivery outside the UK Mainland.

At this stage we do not know how long these services will be unavailable for, but we will provide regular updates as the situation changes.

Please be sure to read our COVID-19 FAQs here, as some processes and information are updated based on the current situation and therefore void and replace some of our usual FAQs.

We are also currently experiencing some delays receiving stock, click here to find out why delivery dates may change.

 

*Prices for overseas deliveries are weight and size dependent, so we do reserve the right to contact you regarding an increase in the price to take additional payment if required.

 

Delivery option

Courier

Delivery to

Delivery timescale

Cost

Standard UK

DHL / DX / DPD

UK Mainland

7 to 10 working days*

 

£5.95

Large Items

DHL / DX / DPD

UK Mainland

Channel Islands

7 to 10 working days*

£15

£20

  1 MAN 

Arrow XL / Ash Logistics

UK Mainland

Delivery Online Booking

up to 5 working days from despatch date

£30

  2 MAN 

Arrow XL / Ash Logistics

UK Mainland

Delivery Online Booking

up to 5 working days from despatch date

£60

  1 MAN + 

Arrow XL / Ash Logistics

UK Mainland

Custom Made Items 10-12 Weeks
(Mattresses: 3-5 Weeks)

£30

  2 MAN + 

Arrow XL / Ash Logistics

UK Mainland

Custom Made Items 10-12 Weeks
(Mattresses: 3-5 Weeks)

£60

 

Important information:

- *Please allow up to 15 working days to receive your order during or after busy periods (Sales, events, public holidays)

- *Only Monday to Friday are classed as working days

- Arrow XL - you will receive a SMS/ email as soon as the item has been despatched with a delivery online booking to book a suitable delivery date. The day before the delivery, you will receive confirmation of the delivery with a 2 hour delivery slot.

-     Fragile items & small to mid-size furniture are delivered safely to the room of your choice (providing no access issues and safe for our delivery crew to do so) and the packaging will be removed on request only. Please note your item cannot be left in a safe place and someone will need to be at home to take the delivery. Please note we do not offer assembly of your items. If you have more than 1 item which require our 1 MAN delivery option, the price of the delivery will increase by £20 for each additional item

For more info on our 1 MAN delivery, please refer to our FAQs.

-     Large & heavy items are delivered safely to the room of your choice (providing no access issues and safe for our delivery crew to do so) and the packaging will be removed on request only. Please note we do not offer assembly of your items. Please note your item cannot be left in a safe place and someone will need to be at home to take the delivery. If you have more than 1 item which require our 2 MAN delivery option, the price of the delivery will increase by £20 for each additional item. 

For more info on our 2 MAN delivery, please refer to our FAQs.

- Your large & heavy items will be delivered safely to the room of your choice, providing no access issues and that it is safe for our delivery crew to do so (Please note if the delivery crew feel it is unsafe for them to take it to a particular room, upstairs, small area,etc... and/or without doing potential damages to walls/flooring, at their discretion, they can refuse the room of choice delivery) and the packaging will be removed on request only. For more info on our 2 MAN delivery, please refer to our FAQs.

For all fragile, large & heavy items delivered by our courier ARROW XL, please make sure to fully check the product and/or check that you are fully satisfied with it and that it's suitable, before asking our courier to remove the packaging, as we will be unable to send you spare packaging and we cannot accept any large items to be returned without their packaging.

- All delivery charges are subject to change and our Customer Service team will contact you before despatching your parcel should this be the case. All prices charged are in GBP

- You can request during the order process that your parcel is left with a neighbour or in a safe place.

- Please note the courier will be selected depending on the size of your parcel/order and location.

- All deliveries to destinations outside the UK may be subject to import duties and taxes, which are levied by the importing country at the time the delivery arrives in your country. All applicable duties, fees and any additional charges are outside of our control and you will be responsible for these payments.

- Please note for large orders, delivery cost will be weight and size dependent, so we do reserve the right to contact you regarding an increase in the price and to take additional payment if required. If you are placing a large order, please email us with all the items you would like to purchase with your delivery address and we will send you a shipping quote.

- **Prices for overseas deliveries are weight and size dependent, so we do reserve the right to contact you regarding an increase in the price to take additional payment if required.

- We do not offer International delivery outside of Europe.

 

Direct Despatch

Some of our items are sent to you directly from the manufacturer, not by our own courier. This information will appear on the “Delivery” tab on the product page if applicable.

Smaller items are delivered within 8 working days.

Larger items are delivered within 14 working days.

For larger items, the manufacturer’s delivery team will contact you to arrange a convenient date for delivery.

When your item arrives please check it carefully, as once signed for we cannot replace it.

If you are not satisfied with the condition on arrival, please do not sign to accept the parcel and contact our Customer Service team immediately on 0330 333 2123.

Please note that Direct Despatch items cannot be delivered on express delivery.

This delivery service is available for UK Mainland only.

 

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