Extended Christmas Returns Policy

All items/gifts purchased between 01/11/2017 and 22/12/2017 can be returned to us by 31/01/2018 for a refund, undamaged and in their original packaging with the returns slip completed.

Our return address:

Cox & Cox Mail Order Ltd.
RETURNS
Marshall Way
Commerce Park
Frome
Somerset
BA11 2FB

You are responsible for the cost of returning your item(s) to us, unless you received a faulty, damaged or wrongly despatched item.Returns can take up to 21 days to be processed, especially during busy periods.

Please repack your item with care using all the original packaging or a suitable alternative. As the goods are your responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the items or boxes.

If an item is not packaged correctly and has been damaged in transit back to us, we will contact you and may need to either return the product to you, or only issue a partial refund via credit note.




Small Items

Small Items

Return To Shop

Click on one of the logos to pay for your label.
Take your item to a local participant shop.

Collect Plus

£4.60 per parcel

For returns to UK Mainland, Northern Ireland & The Isle Of Wight. For parcels with dimensions no larger than 60x50x50cm weighing up to 10kg.

DPD

£4.99 per parcel

For returns to UK Mainland & The Isle Of Wight. For parcels with dimensions no larger than 60x60x60cm weighing up to 20kg.

Alternative Methods

For returns from Channel Islands UK customers without access to Collect+ and International. We advise you use an insured and traceable service.

Medium Items

Medium Items

Courier Collection

Call our Customer Service team on 0330 333 2123
to pay for and arrange a collection.

DPD

£20 per parcel

Parcels within 60x60x60cm dimensions weighing up to 30kg.

UKMail

£20 per parcel

For parcels exceeding the dimensions 60x60x60cm return to shop.

Rest of the World

We do not offer a collection service for larger items from outside of the UK Mainland.

Large Items

Large / Fragile Items

Courier Collection

Call our Customer Service team on 0330 333 2123
to pay for and arrange a collection.

Collect Plus

£60 per item

Any item with the lorry symbol will need to be collected by the same courier who delivered the parcel and the same charge to collect it will apply.

Collect Plus

£30 per item

Any item with the 1 man symbol will need to be collected by the same courier who delivered the parcel and the same charge to collect it will apply.